News

MAY 04 2020
ALL ARTICLES

Fastway Couriers/Aramex - COVID-19 Level 3 Update – 30 April 2020

Originated from aramec.co.nz. URL: https://www.aramex.co.nz/services/service-updates/

COVID-19 Level 3 Update – 30 April 2020

With the shift to Alert Level 3 on Tuesday 28 April 2020, we have seen a large surge of parcels entering our network, with volumes surpassing even our busiest peak season.

This volume in conjunction with contactless transactions, COVID-19 health measures such as social distancing between Courier Franchisees and increased levels of hygiene requirements in our depots, mean that the business is under operational constraints resulting in extensive delays.
Rest assured, our team are working around the clock to efficiently and safely sort, pick-up and deliver your freight. Over the course of the next few days, our teams will be working additional shifts, including over the weekend to clear as much volume as we can.
Please be advised of our normal and current service standards;

  Normal Service Standards Current Service Standards (due to COVID19 and Volume Surge)
Within Island Overnight + 4-5 working days
Between Island 2 working days + 4-5 working days

Important service information 

Please allow an additional 4-5 working days for your delivery due to the COVID19 restrictions and volume surge. You can keep up to date with the status of your parcel by tracking it at www.aramex.co.nz. We ask that you do not raise an enquiry with our Customer Services teams until these 4-5 additional working days have lapsed.
We also have other impacted services due to COVID19 restrictions. These are;

  • We are suspending Saturday delivery services until further notice
  • We are suspending domestic Airfreight services until further notice, please note our International service will continue to operate

For the safety of our customers

The move to Alert Level 3 status has allowed many businesses to reopen their doors and commence trading, providing they meet strict contactless processes to ensure customer safety.The government has made it clear, however, that only retail business can operate under this system. All other customer facing business must remain closed.
Although this does not prevent Aramex from continuing to provide contactless pick and delivery services as we have done during Alert level 4, it does prohibit us from opening our doors and providing depot cash sale services and calling card collections.
All customer face to face depot related areas must remain closed until further notice, customers wanting to collect any parcels must provide a current delivery address so that the parcel can be delivered as per our current guidelines. Customers wanting to complete a cash sale should be directed to www.myfastway.co.nz to register and commence transacting.
This procedure will be reviewed and updated should the Alert level be amended to reduced.

We appreciate your continued support and patience during this challenging time. 

Originated from aramec.co.nz. URL: https://www.aramex.co.nz/services/service-updates/

COVID-19 Level 3 Update – 30 April 2020

With the shift to Alert Level 3 on Tuesday 28 April 2020, we have seen a large surge of parcels entering our network, with volumes surpassing even our busiest peak season.

This volume in conjunction with contactless transactions, COVID-19 health measures such as social distancing between Courier Franchisees and increased levels of hygiene requirements in our depots, mean that the business is under operational constraints resulting in extensive delays.
Rest assured, our team are working around the clock to efficiently and safely sort, pick-up and deliver your freight. Over the course of the next few days, our teams will be working additional shifts, including over the weekend to clear as much volume as we can.
Please be advised of our normal and current service standards;

  Normal Service Standards Current Service Standards (due to COVID19 and Volume Surge)
Within Island Overnight + 4-5 working days
Between Island 2 working days + 4-5 working days

Important service information 

Please allow an additional 4-5 working days for your delivery due to the COVID19 restrictions and volume surge. You can keep up to date with the status of your parcel by tracking it at www.aramex.co.nz. We ask that you do not raise an enquiry with our Customer Services teams until these 4-5 additional working days have lapsed.
We also have other impacted services due to COVID19 restrictions. These are;

  • We are suspending Saturday delivery services until further notice
  • We are suspending domestic Airfreight services until further notice, please note our International service will continue to operate

For the safety of our customers

The move to Alert Level 3 status has allowed many businesses to reopen their doors and commence trading, providing they meet strict contactless processes to ensure customer safety.The government has made it clear, however, that only retail business can operate under this system. All other customer facing business must remain closed.
Although this does not prevent Aramex from continuing to provide contactless pick and delivery services as we have done during Alert level 4, it does prohibit us from opening our doors and providing depot cash sale services and calling card collections.
All customer face to face depot related areas must remain closed until further notice, customers wanting to collect any parcels must provide a current delivery address so that the parcel can be delivered as per our current guidelines. Customers wanting to complete a cash sale should be directed to www.myfastway.co.nz to register and commence transacting.
This procedure will be reviewed and updated should the Alert level be amended to reduced.

We appreciate your continued support and patience during this challenging time. 

Tags: